A customer who called a bank to apply for a loan and was told "all vegans should be punched in the face" has been offered compensation, BBC reports.
The Bristol woman, who did not want to be named, was speaking to the NatWest worker as part of a loan application to pay for a nutrition diploma.
The adviser's outburst came after the woman said she was a vegan and needed to fund her course.
NatWest has apologised and said the comment was "wholly inappropriate".
The woman told BBC Radio Bristol the incident, which took place on 23 January, made her feel "really uncomfortable".
Her application for the loan was rejected but, in an apologetic response after reviewing a recording of the conversation, a NatWest case management officer offered to pay for the £400 course as well as offering her compensation totalling just under £200.